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BALDRIGE AWARD WINNING QUALITY
The key processes are taken from the rst chart in this section, where you indicated which
processes are associated with which products and services. Chances are there will be a
number of generic processes that cut across all products and/or services, like delivery or
distribution. Make sure that processes have verbs in them, and that you don’t go too deeply
into subprocesses. Requirements are important dimensions of the processes that directly
relate to important customer requirements. For example, at Alcoa plants that manufacture
aluminum that is used for beverage cans, one of the customers’ key requireme