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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
284
BALDRIGE AWARD WINNING QUALITY
The key processes are taken from the rst chart in this section, where you indicated which
processes are associated with which products and services. Chances are there will be a
number of generic processes that cut across all products and/or services, like delivery or
distribution. Make sure that processes have verbs in them, and that you don’t go too deeply
into subprocesses. Requirements are important dimensions of the processes that directly
relate to important customer requirements. For example, at Alcoa plants that manufacture
aluminum that is used for beverage cans, one of the customers’ key requireme
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Publisher Resources

ISBN: 9781439893821