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INTERPRETING THE CRITERIA FOR RESULTS (7)
• Adverse indicators show both decreasing trends and levels that are better than relevant
comparative data.
• Integrity of data on internal measures of process performance.
• Number of metrics in this section that can be linked to other metrics of customer satisfaction,
engagement/loyalty product/service quality, or even nancial results.
• Strength of correlations shown will help improve the accuracy of business decision making.
• Breadth of process data presented covers all major products/services and is segmented
appropriately.
• Number of different types of emergencies for which data is presented ...