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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
311
INTERPRETING THE CRITERIA FOR RESULTS (7)
Adverse indicators show both decreasing trends and levels that are better than relevant
comparative data.
Integrity of data on internal measures of process performance.
Number of metrics in this section that can be linked to other metrics of customer satisfaction,
engagement/loyalty product/service quality, or even nancial results.
Strength of correlations shown will help improve the accuracy of business decision making.
Breadth of process data presented covers all major products/services and is segmented
appropriately.
Number of different types of emergencies for which data is presented ...
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Publisher Resources

ISBN: 9781439893821