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INTERPRETING THE CRITERIA FOR OPERATIONS FOCUS (6)
those links, and convinced the examiners that process improvement activities are very
focused, you can explain how you go about analyzing and improving the processes.
Indicators for Question 6.1b(3)
• Evidence that process improvement activities are directly linked to goals and strategies
outlined in the strategic plan.
• Use of a consistent model or approach for process analysis and improvement.
• Scope of process improvement activities shows focus on a few critical success factors rather
than having everyone work on improving their processes.
• Teams or groups used to analyze and improve ...