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INTERPRETING THE CRITERIA FOR WORKFORCE FOCUS (5)
• Pay versus industry and competitors
• Access to training and developmental opportunities
• Complaints/grievances
• Tolerance of poor performers
• Real versus stated culture
• Employees eligible for retirement who still work
• Flexibility of HR policies and practices
• Participation in social activities with co-workers (happy hour, softball, etc.)
• Positive reinforcement/recognition
• Employee focus groups.
The key to measuring a dimension as complex as employee happiness is to construct an
index that is based on a number of different individual metrics that are each assigned
a weight ba ...