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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
265
INTERPRETING THE CRITERIA FOR WORKFORCE FOCUS (5)
Pay versus industry and competitors
Access to training and developmental opportunities
Complaints/grievances
Tolerance of poor performers
Real versus stated culture
Employees eligible for retirement who still work
Flexibility of HR policies and practices
Participation in social activities with co-workers (happy hour, softball, etc.)
Positive reinforcement/recognition
Employee focus groups.
The key to measuring a dimension as complex as employee happiness is to construct an
index that is based on a number of different individual metrics that are each assigned
a weight ba ...
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Publisher Resources

ISBN: 9781439893821