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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
132
BALDRIGE AWARD WINNING QUALITY
of customers (senior citizens) that they had worked with in the past. This example shows
both a systematic planning process, but also an organization that could be exible and
agile, depending on what happened with the state budget.
Indicators for Question 2.1a(1)
Evidence exists of a planning process that is systematic and appropriate for the
organization’s size and complexity.
There is evidence that the planning process is efcient and done over several weeks rather
than many months.
Planning covers a wide variety of functions besides nancials: customers/markets, products/
services, human resources, researc ...
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Publisher Resources

ISBN: 9781439893821