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BALDRIGE AWARD WINNING QUALITY
Indicators for Question 4.1c(1)
• Best performing departments or units are identied based on levels and trends in key
result metrics
• High performing units or departments can identify specic processes or practices that led to
the excellent results
• The organization uses a structured approach for documenting best practices
• Best practices are shared with others in the organization.
(2) Future Performance How do you use performance review ndings
(addressed in 4.1b) and key comparative and competitive data in projecting
future performance? How do you reconcile any differences between these
projections of ...