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BALDRIGE AWARD WINNING QUALITY
recruitment and selection process to be their most closely guarded corporate secret.
Competing hotel chains swear that Ritz has a machine that creates new employees!
They can’t understand how Ritz nds so many employees that are all perfectly
groomed, with impeccable appearance and manners. You need to start your answer
to this question by listing the generic traits or competencies that you look for in
employees. Maintaining a consistent corporate culture depends on your ability to hire
people with the same sets of values. Characteristics such as values or work ethic are
not trainable.
Some organizations hav