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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
326
BALDRIGE AWARD WINNING QUALITY
What They’re Looking for Here
This question asks for results relating to the effectiveness of your governance system. As
with the previous question, most organizations will nd it difcult to come up with any
graphs for this section. Audit ndings are a possible metric, along with remediation of
audit ndings. Cycle time for key decisions made by your board or governing body might
be another metric if you tracked such a thing. Responding with words versus graphs and
data won’t get you a lot of points here, but I have seen many applicants that report events
like getting good scores from external audits, or rev ...
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Publisher Resources

ISBN: 9781439893821