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BALDRIGE AWARD WINNING QUALITY
What They’re Looking for Here
This question asks for results relating to the effectiveness of your governance system. As
with the previous question, most organizations will nd it difcult to come up with any
graphs for this section. Audit ndings are a possible metric, along with remediation of
audit ndings. Cycle time for key decisions made by your board or governing body might
be another metric if you tracked such a thing. Responding with words versus graphs and
data won’t get you a lot of points here, but I have seen many applicants that report events
like getting good scores from external audits, or rev ...