
110
BALDRIGE AWARD WINNING QUALITY
This format changes the focus of the monthly review meeting from review and
measurement to one that focuses on action and managing performance.
Indicators for Question 1.1b(2)
• Executives meet on a regular basis to review and discuss company performance data.
• Data on all important metrics from the company scorecard (4.1) are reviewed on a regular
basis by the appropriate executives.
• Performance is reviewed in relation to objectives or targets in the strategic plan.
• Performance is reviewed often enough to detect important changes so that problems can be
quickly solved and opportunities may be exploited. ...