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BALDRIGE AWARD WINNING QUALITY
• Clarify roles and responsibilities of various layers of management in the company.
• Clarify the actions senior executives take to look for future opportunities for the company
and ask for examples of how this has been done in the past.
• Verify that the behavior of senior executives is consistent with the company values.
• Verify that all senior executives engage in activities to keep them in touch with employees,
customers, and key suppliers/partners.
• Clarify the metrics and methods used to evaluate the leadership system and leaders themselves.
• Verify that improvements have been made over the years in ...