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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
340
BALDRIGE AWARD WINNING QUALITY
Clarify roles and responsibilities of various layers of management in the company.
Clarify the actions senior executives take to look for future opportunities for the company
and ask for examples of how this has been done in the past.
Verify that the behavior of senior executives is consistent with the company values.
Verify that all senior executives engage in activities to keep them in touch with employees,
customers, and key suppliers/partners.
Clarify the metrics and methods used to evaluate the leadership system and leaders themselves.
Verify that improvements have been made over the years in ...
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Publisher Resources

ISBN: 9781439893821