Skip to Main Content
Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
225
MEASUREMENT, ANALYSIS, AND KNOWLEDGE MANAGEMENT (4)
strengths and weaknesses of your organization and the lessons they have learned when
dealing with your company. Complaints, focus groups, discussions, and hard data on the
application of your product/service by customers and valuable information that must
be documented and communicated to appropriate personnel. Often this information
remains in the customer service area.
The bigger the organization, the harder it is to document and share best practices. Ina
company of ten people, this is easy because everyone talks to everyone else and sees
what has been tried and what has not worked. Be ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition

The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition

Mark Graham Brown, Jonathan Craig

Publisher Resources

ISBN: 9781439893821