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MEASUREMENT, ANALYSIS, AND KNOWLEDGE MANAGEMENT (4)
strengths and weaknesses of your organization and the lessons they have learned when
dealing with your company. Complaints, focus groups, discussions, and hard data on the
application of your product/service by customers and valuable information that must
be documented and communicated to appropriate personnel. Often this information
remains in the customer service area.
The bigger the organization, the harder it is to document and share best practices. Ina
company of ten people, this is easy because everyone talks to everyone else and sees
what has been tried and what has not worked. Be ...