August 2013
Intermediate to advanced
408 pages
15h 53m
English
Content preview from Baldrige Award Winning Quality, 18th Edition
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CONTENTS
INTRODUCTION ix
CHAPTER 1
Understanding the Malcolm Baldrige National Quality Award Criteria 1
• Who Can Win the Award? 5
• Application and Evaluation Process 5
• What the Examiners Are Really Looking For 10
• What’s New in the 2013–2014 Criteria? 12
CHAPTER 2
Preparing an Application for the Baldrige Award 21
• General Outline of the Major Components of the Application Package 22
• How to Write the Application 23
• Managing the Application Development Project 24
• How to Write the Application Report 29
• Ten Common Mistakes to Avoid When Writing Your Application 30
• Ten Rules to Use When Preparing Graphics for Your Application 36
• Length of Application Report Sections 42
• Producing the Final Copy of the Baldrige Application ...
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