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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
316
BALDRIGE AWARD WINNING QUALITY
Number of different indices of customer satisfaction on which comparisons are made to
thecompetition.
Status/level of competitors (e.g., world-class leader in eld) to which comparisons are made.
Percentage of customer satisfaction indices on which applicant is superior to the
competition.
Applicant’s superiority to competition in measures of customer satisfaction.
Objectivity of data on how the applicant compares to competition.
Extent to which competitors in all major markets and with all major products/services are
used for comparison.
(2) Customer Engagement What are your current levels a
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Publisher Resources

ISBN: 9781439893821