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BALDRIGE AWARD WINNING QUALITY
C. WORKFORCE AND LEADER DEVELOPMENT
(1) Learning and Development System How does your learning and
development system support the organization’s needs and the personal
development of your workforce members, managers, and leaders? How
does the system
• address your organization’s core competencies, strategic challenges,
and achievement of its short-term and long-term action plans;
• support organizational performance improvement and innovation;
• support ethics and ethical business practices;
• improve customer focus;
• ensure the transfer of knowledge from departing or retiring workforce
members; and
• en