
52
BALDRIGE AWARD WINNING QUALITY
performance, not just collecting data. Comparative data is used to evaluate your Levels
and Trends.
Integration (Importance)
The fourth dimension used to assess results is the same as the fourth dimension
used to assess you’re approaches - “Integration”. This makes sense for looking at how
different approaches and processes are integrated with others. It makes less sense
for results. I always taught Examiners that the “I” stands for “Importance” what this
means is that all the graphs in the results section are not equal. Some are much
more important than others. For example, having an outstanding level and tren ...