Skip to Main Content
Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
306
BALDRIGE AWARD WINNING QUALITY
What They’re Looking for Here
The second part of this Item asks for results on key process metrics. Process metrics
are clearly different than product or outcome results asked for In the previous Area to
Address (7.1.a). Process measures link to product or outcome characteristics, but are
measured while the product Is being made or service performed. For example, a key
process measure for baking bread is maintaining the proper temperature in the over.
Another key process measure Is the amount of time In the oven. A process measure for
an airline might be average speed and fuel usage. Average speed links to a
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition

The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition

Mark Graham Brown, Jonathan Craig

Publisher Resources

ISBN: 9781439893821