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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
255
INTERPRETING THE CRITERIA FOR WORKFORCE FOCUS (5)
Indicators for Question 5.2a(1)
Employees are segmented into logical groups based on common characteristics or priorities.
Research is conducted to determine what is most important to each group of employees about
their jobs and work environment.
Use of creative approaches to nd out what engages employees and makes them like or dislike
their job and workplace.
Employee needs and priorities are researched often to determine if preferences and priorities
have changed.
Extent to which employee needs and priorities are generic or very specic to the organization
and its people.
Evid ...
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Publisher Resources

ISBN: 9781439893821