Skip to Main Content
Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
163
INTERPRETING THE CRITERIA FOR CUSTOMER AND MARKET FOCUS (3)
Data gathered from new customers to determine why they selected the product/services offered
by your company.
Use of performance data on products/services to identify customer requirements.
Evidence that data from new or lost customers are used to design, enhance, or change
products and/or services.
Extent to which requirements have been identied for all dealers or distributors if
appropriate.
Explanation of a time horizon for determination of how future customer requirements match
applicant’s business, products/services, and technology.
Time frame for determination ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition

The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition

Mark Graham Brown, Jonathan Craig

Publisher Resources

ISBN: 9781439893821