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UNDERSTANDING THE BALDRIGE AWARD SCORING SCALE
earlier, when you get to the 50 percent level, improvement often comes in 5 percent
increments per year, rather than the 10 percent increments at lower scoring levels.
Scores of 60 Percent on Process
We are now seeing approaches good enough to be considered a Baldrige nalist in most
instances. The processes you employ make perfect sense for your type of organization;
they have been implemented in perhaps 60-70 percent of the organization. There have
been several major improvements where you might have done a fairly extensive overhaul
to the system, based on evaluation data. There will be good lin ...