Baldrige Award Winning Quality, 18th Edition

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INTERPRETING THE CRITERIA FOR OPERATIONS FOCUS (6)

keep some open time on their calendar each day rather than schedule back-to-back

meetings. It is also OK to take a lunch break, laugh with colleagues, or go play a game

of pool or ping pong. Some companies offer sabbaticals to key employees, giving them

time to charge their creative batteries and maybe do something completely different

for a year. There is no right answer to managing innovation, but there is clearly a

wrong answer. The wrong answer is goals, frequent measurement and supervision,

lots of approvals required before taking actions, focus on behavior, and compliance

with compa ...