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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
178
BALDRIGE AWARD WINNING QUALITY
What They’re Looking for Here
This is one area in which many otherwise well-run companies have difculty. Probably
the best way of ensuring easy access for customers to comment on an organization’s
products or services is to have a company representative visit each customer frequently.
In some organizations this may not be feasible, so other methods must be used. The key
here is to make it easy for the customer. Most organizations place the burden upon the
customer to exert the effort and take the initiative to comment on service or product
quality. If,however, you take the initiative to determine customer commen ...
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Publisher Resources

ISBN: 9781439893821