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BALDRIGE AWARD WINNING QUALITY
Scores of 25 Percent on Results
This is the scoring band where the “beginnings of effective results” commences, and
chances are that any improvements shown in performance are due to something your
organization did differently, or better, rather than being due to luck. At least four to ve
of the graphs in the section show a data point or two that indicates improvement over
baseline. You might have comparative data on one or two graphs in the section that show
that you are no longer in the bottom 25 percent of the industry. Many graphs are still
missing or show quite poor performance or no improvement. A score in ...