
120
BALDRIGE AWARD WINNING QUALITY
• Evidence exists of a systematic approach for evaluating processes for conducting research on
products/services and related risks.
• Number and scope of improvements made over the last few years in approaches for ensuring
legal and regulatory compliance is appropriate.
What They’re Looking for Here
This portion of the criteria asks about how your organization encourages and promotes
ethical behavior from employees. Part of this might involve screening potential new
employees for ethics. Ethics are kind of difcult to teach if a person coming in the door
doesn’t have any. Employee orientation is also the proper ...