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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
Chapter
8
I  C 
C  M F ()
154
BALDRIGE AWARD WINNING QUALITY
O   C  M F C
The third category in the Baldrige Award Criteria is Customer and Market Focus. The
model I outlined in Chapter 3 indicates that Item 3.1 is the major input to the Baldrige
system. Well-run organizations target specic groups of customers or markets, learn
everything they can about what is important to those groups of customers, and measure
their satisfaction. This section asks about all of these ...
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Publisher Resources

ISBN: 9781439893821