
28
BALDRIGE AWARD WINNING QUALITY
T B B
The diagram from the Baldrige criteria booklet, reprinted below, shows how the various
parts of the criteria work together as a system.
2
Strategic
Planning
3
Customer and
Market Focus
5
Workforce
Focus
6
Process
Management
7
Results
1
Leadership
4
Measurement, Analysis, and Knowledge Management
Organizational Profile: Environment,
Relationships, and Challenges.
This diagram is called the “Baldrige Burger” by many because it resembles a
hamburger. Parts of it ...