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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
Chapter
3
K T  R
A  C
28
BALDRIGE AWARD WINNING QUALITY
T B B
The diagram from the Baldrige criteria booklet, reprinted below, shows how the various
parts of the criteria work together as a system.
2
Strategic
Planning
3
Customer and
Market Focus
5
Workforce
Focus
6
Process
Management
7
Results
1
Leadership
4
Measurement, Analysis, and Knowledge Management
Organizational Profile: Environment,
Relationships, and Challenges.
This diagram is called the “Baldrige Burger” by many because it resembles a
hamburger. Parts of it ...
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Publisher Resources

ISBN: 9781439893821