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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
57
UNDERSTANDING THE BALDRIGE AWARD SCORING SCALE
realize the enormity of the problem. A score of 5 percent might indicate that you are
consciously incompetent. That is, you realize the need for a process or approach, but
have yet to develop one.
Most of the criteria in Categories 1 through 6 ask for evidence of a system. A score
of 5 percent probably indicates that you have no real system, but a few piece or parts
that could someday develop into a system. A score of 5 percent might be given if a few
individual managers and supervisors have started performing some improvements in
their departments that are relevant to the criteria. The effort
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Publisher Resources

ISBN: 9781439893821