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UNDERSTANDING THE BALDRIGE AWARD SCORING SCALE
realize the enormity of the problem. A score of 5 percent might indicate that you are
consciously incompetent. That is, you realize the need for a process or approach, but
have yet to develop one.
Most of the criteria in Categories 1 through 6 ask for evidence of a system. A score
of 5 percent probably indicates that you have no real system, but a few piece or parts
that could someday develop into a system. A score of 5 percent might be given if a few
individual managers and supervisors have started performing some improvements in
their departments that are relevant to the criteria. The effort