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BALDRIGE AWARD WINNING QUALITY
Section 2.2 is where you outline your strategies and action plans for both the long
and short term. Your goals or targets that you list in 2.1b should link directly with the
performance metrics you identify in section 4.1 or 1.1. This is a common area where
disconnects or inconsistencies are found. If you list something as a measure in section
4.1, you should make sure that targets and improvement strategies are presented in 2.2a.
The company’s overall long-term vision should also correspond with the information on
the company niche or mission that might be outlined in the response to item 1.1. The
improvemen ...