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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
37
KEY THEMES AND RELATIONSHIPS AMONG THE CRITERIA
Understanding these links and using the correlational data improves the accuracy of
decision making.
Business intelligence and analytics are a big topic in business today. Leading
companies track performance daily by using social media and other data to keep track
of customer sentiments and gather feedback on new products. Sophisticated composite
or analytic metrics are used to predict customer and employee loyalty, so that
preventive measures can be put into place to prevent a valuable employee or customer
from defecting.
Social Responsibility and Citizenship
Because the Baldrige judges expect w ...
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Publisher Resources

ISBN: 9781439893821