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KEY THEMES AND RELATIONSHIPS AMONG THE CRITERIA
Understanding these links and using the correlational data improves the accuracy of
decision making.
Business intelligence and analytics are a big topic in business today. Leading
companies track performance daily by using social media and other data to keep track
of customer sentiments and gather feedback on new products. Sophisticated composite
or analytic metrics are used to predict customer and employee loyalty, so that
preventive measures can be put into place to prevent a valuable employee or customer
from defecting.
Social Responsibility and Citizenship
Because the Baldrige judges expect w ...