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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
200
BALDRIGE AWARD WINNING QUALITY
measured once a year with a single survey. Itis this imbalance of data that often causes
applicants to receive low scores in this section.
Along with a reasonable number of performance measures, the concept of balancing
the time perspective of your data is also important. Performance measures in many
organizations focus almost exclusively on measuring the past. A good balanced scorecard
includes measures from three perspectives: past, present, and future. Another aspect
of balance that is important is that measures focus on the needs of more than just
your shareholders or owners. Measures should focus on ho
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Publisher Resources

ISBN: 9781439893821