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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
345
PREPARING FOR A SITE VISIT
6. Operational Effectiveness Site Visit Issues
Verify that market research data on customer requirements are suited to drive development of
new products/services.
Verify deployment of product/service development process to all new products/services.
Clarify how new products/services are designed and how parameters are set to ensure that
new products/services meet or exceed customer requirements.
Verify market success of new/enhanced products and services.
Clarify key value creation processes, metrics, standards, and control strategies.
Verify that process metrics are correlated to important output metr ...
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Publisher Resources

ISBN: 9781439893821