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PREPARING FOR A SITE VISIT
6. Operational Effectiveness Site Visit Issues
• Verify that market research data on customer requirements are suited to drive development of
new products/services.
• Verify deployment of product/service development process to all new products/services.
• Clarify how new products/services are designed and how parameters are set to ensure that
new products/services meet or exceed customer requirements.
• Verify market success of new/enhanced products and services.
• Clarify key value creation processes, metrics, standards, and control strategies.
• Verify that process metrics are correlated to important output metr ...