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UNDERSTANDING THE BALDRIGE AWARD SCORING SCALE
By comparing your comments and scores to the “textbook answer” you will be able
to calibrate your own scoring so that it mirrors that of experienced examiners. By
performing this exercise, you will see what a score looks like at the varying percentage
levels. Copies of the current and past case studies and accompanying answer keys can be
purchased from the American Society for Quality (ASQ). You can contact the society at
(800) 248-1946 or www.asq.org.