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Baldrige Award Winning Quality, 18th Edition
book

Baldrige Award Winning Quality, 18th Edition

by Mark Graham Brown
August 2013
Intermediate to advanced content levelIntermediate to advanced
408 pages
15h 53m
English
Productivity Press
Content preview from Baldrige Award Winning Quality, 18th Edition
210
BALDRIGE AWARD WINNING QUALITY
relationships with their corporate clients, the pressure to switch to i-phone was strong
and many switched suppliers.
Current Satisfaction Levels
A big factor in assessing the strength of your engagement with customers is their current
satisfaction level with A big factor in assessing the strength of your engagement with
customers is their current satisfaction level with your product, service and rm. As you
know from reading other chapters, I am not a big fan of surveys for reasons already
expressed. However, you do need a way of gauging customer’s opinions and perceptions.
Net Promoter score that I explained ...
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Publisher Resources

ISBN: 9781439893821