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INTERPRETING THE CRITERIA FOR LEADERSHIP (1)
and consequences all are things that require resources that need to be committed by
senior management. How the Recruiting, selection, training, policies, supervision, and
consequences all are things that require resources that need to be committed by senior
management. How the choose to run the company has a huge impact on whether or not
customers have a positive experience.
The criteria in this third question also ask how leaders encourage innovation. Baldrige
winners tend to be the pioneers in their elds, not the followers. They are being
benchmarked, rather than copying others. An important step ...