
100
BALDRIGE AWARD WINNING QUALITY
about the water district, its history, accomplishments, and challenges. The stories were
both memorable, funny, and set the stage for the vision. At the end of Stan’s talk, cards
were placed at each table, asking attendees to explain what “leaner, greener, and cleaner”
meant to them in their jobs. Most employees lled out the cards, and Stan and his staff
read every one after the meeting and used the data to further craft their communication
strategy for the vision. The district also recently created a new set of performance
measures, which includes three strategic gauges (Lean index, Green index, and Clean ...