
350
BALDRIGE AWARD WINNING QUALITY
that there are usually at least ve examiners on a team, this can mean many site visit
issues to check out during the visit. Most teams of examiners prioritize their site visit
issues prior to arrival, making sure that they spend time on the most important issues.
Itwill be impossible to check out 100 or more site visit issues in 3 to 4 days on site at an
organization. Most teams narrow the list to about 25 to 40 critical site visit issues.
Answers given by applicants should address the overall purpose of an item, rather than a
sub-issue. The criteria you should use in selecting the most important site visit ...