August 2013
Intermediate to advanced
408 pages
15h 53m
English
Content preview from Baldrige Award Winning Quality, 18th Edition
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INTERPRETING THE CRITERIA FOR CUSTOMER AND MARKET FOCUS (3)
• Evidence that analyses of causes of customer complaints are used to make changes in
processes, products, and/or services.
• Complaint data is communicated to suppliers/partners as necessary.
• Monitoring of social media sites to track and manage complaints
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.