Mastering ArcGIS Enterprise Administration

Portal logs workflow

Using the Portal logs for troubleshooting issues will be an experience very similar to that employed earlier with ArcGIS Server. First, do a cursory query and examination of the logs to see if anything jumps out. Next, try and reproduce the issue to see if anything of use gets logged.

One advantage here is the Users field; enter the Portal member's username here, the user who is experiencing the issue, or your username if you are the one now trying to reproduce the issue.

If still nothing shows up, lower your logging level, reproduce the error again, and check the logs. Don't forget to rerun your query after you reproduce the error yet again.