Mastering ArcGIS Enterprise Administration

ArcGIS Server logs workflow

Now that we know our way around the ArcGIS Server logs interface, how can we use the logs to help us troubleshoot an issue? If you have a reported an incident and you know the time it occurred, you can first go to the logs in ArcGIS Server and perform a quick query to see if you see anything unusual within that time period. First, look for Severe errors. Also, if you know the issue is related to a particular service, select just that service in the source dropdown and see if there are any relevant messages. Still not seeing anything? It might be time to try and reproduce the problem. This is where gathering as much information as possible regarding the issue is so important (see the Gathering information section ...