October 2013
Intermediate to advanced
272 pages
5h 45m
English
Content preview from The Little Book of Big Management Theories
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A FINAL WORD ON MOTIVATION THEORIES
WHY BERNE’S THEORY WAS CROWNED KING
Berne’s theory suggests that communication involves a set of hidden transactions. It was considered too radical at the time of its publication in the 1960s and has only really been used by managers since the 1990s.
I chose this theory because it emphasises that how we talk to people has a greater impact on their levels of motivation than such things as pay and conditions. If management is about relationships then it’s essential that you communicate in a respectful and adult manner with your staff and guide them to the position where they too communicate with you in the same vein.
Of course, you and your staff will disagree on a range of issues but don’t make matters ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.