October 2013
Intermediate to advanced
272 pages
5h 45m
English
Content preview from The Little Book of Big Management Theories
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THEORY 49
SHEWHART’S PLAN–DO–CHECK–ACT (PDCA) MODEL
Use this model as the basis for any change event.
Walter Shewhart developed his model in the 1930s and it was widely used by Deming (see Theory 68) and many others to implement quality improvement programmes. However, it can apply to numerous business situations. The cycle is a systematic approach which emphasises that any change to a system or process, no matter how large or small, must pass through four stages.
Shewhart’s cycle allows managers to anticipate and tackle problems in a structured, disciplined, logical and sequential manner.
HOW TO USE IT
- Use evaluative tools, such ...
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