October 2013
Intermediate to advanced
272 pages
5h 45m
English
Content preview from The Little Book of Big Management Theories
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THEORY 75
THE EXCELLENCE MODEL
Use this as a means of promoting awareness of, and action to improve, performance.
Malcolm Baldridge was the driving force behind the use of the Excellence Model as a means of promoting quality awareness in organisations. Baldridge’s work was influential in America and it was the European Foundation for Quality Management (EFQM) that adapted and adopted his model for use in Europe.
The EFQM Excellence Model is underpinned by nine fundamental concepts that are divided into five enablers and four results:
- The enablers are the activities that the organisation must do well to be recognised as an excellent.
- The results are the measures used to assess the impact of the above activities.
Source: Adapted ...
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