October 2013
Intermediate to advanced
272 pages
5h 45m
English
Content preview from The Little Book of Big Management Theories
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THEORY 71
PETERS, WATERMAN AND AUSTIN’S EXCELLENCE MODEL
Use this model to identify the features of an excellent organisation.
Tom Peters, Bob Waterman and Nancy Austin identified concern with the production of quality products as a fundamental feature of excellent companies.
THE EIGHT PREREQUISITES THAT ARE ESSENTIAL FOR MANAGING QUALITY ARE:
A bias for action: Encourage active decision making using cross-functional teams that include staff, customers and suppliers.
Staying close to the customer: An ability to identify what your customers want.
Autonomy and entrepreneurship: A willingness to foster innovation and nurture ‘quality champions’ throughout the organisation.
Productivity through people: A willingness to treat all employees ...
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