October 2013
Intermediate to advanced
272 pages
5h 45m
English
Content preview from The Little Book of Big Management Theories
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THEORY 83
THOMAS AND KILMANN’S CONFLICT RESOLUTION MODEL
Use to understand and deal with conflict in your team.
Kenneth Thomas and Ralph Kilmann identified five approaches for resolving conflict. Each approach is described according to the level of assertiveness and cooperativeness displayed by the parties involved in the conflict.
Source: Adapted from ‘Conflict and Conflict Management’ by Kenneth Thomas in Handbook of Industrial and Organizational Psychology, edited by Marvin D. Dunnette, p. 900, 1976. Adapted with permission.
Collaborating requires high assertiveness and high co-operation from all parties. This approach tries to ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.