Creating different user journeys for your website is as simple as finding all the possible ways the user can navigate to their end goal through various steps, and the emotional connection with these touch points:
- Do sufficient research by collecting all results from qualitative and quantitative research done on the target market.
- Create personas and establish their needs by consolidating all research and creating a value proposition.
- Determine what motivates the user to reach their goal by mapping out all possible options and decisions the user will have to make during their journey on the website to reach their end goal.
- Highlight any obstacles that the user might face during their journey ...