November 2007
Intermediate to advanced
736 pages
46h 32m
English
Content preview from Consumer Electronics
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CALL CENTRES
Call centres are the heart of radio paging operation. Call centres receive messages to be paged to the subscribers with the options of automatic call handling or with the assistance of an agent. The call centres are also being used for customer care services.
Fig. 43.4 Block diagram of a pager using NJM 2294 IC
Calls are served in two modes : operator assisted paging (OAP) and autopaging at different PSTN levels, 9602 and 9601 respectively. OAP calls land on the EPABX system with automatic call distribution (ACD) facility. The incoming calls are routed to the operators. The ACD feature ensures that the incoming call is routed ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.