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Consumer Electronics by S. P. Bali

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CALL CENTRES

Call centres are the heart of radio paging operation. Call centres receive messages to be paged to the subscribers with the options of automatic call handling or with the assistance of an agent. The call centres are also being used for customer care services.

 

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Fig. 43.4 Block diagram of a pager using NJM 2294 IC

 

Calls are served in two modes : operator assisted paging (OAP) and autopaging at different PSTN levels, 9602 and 9601 respectively. OAP calls land on the EPABX system with automatic call distribution (ACD) facility. The incoming calls are routed to the operators. The ACD feature ensures that the incoming call is routed ...

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