March 2020
Beginner to intermediate
426 pages
13h 11m
English
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement
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Preparing an assessment report
The first thing before doing an update is to create an assessment report, where a comprehensive review of the current business and environment is done to understand the requirements of the upgrade and to create a plan to upgrade to Dynamics 365 CE. It is recommended to first understand how our customer is using Dynamics CRM currently, which Dynamics CRM modules they are using, and which of the new Dynamics 365 CE features could help them to increase their business efficiency. In our assessment report, we include the activities listed next.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.