Implementing Microsoft Dynamics 365 Customer Engagement

Project objectives

This is the main element required for the project scoping document. We need to have a clear idea of the project objectives because they are going to be the decision-makers for the whole project implementation life cycle. All of the defined project objectives should be measurable as they determine the project's success. They should be used to measure the success of every Dynamics 365 CE implementation phase.

Let's say one objective of implementing Dynamics 365 CE is to automate the customer approval process. These business processes, as well as the success criteria, should be defined clearly to validate the success of the automation. While providing details about project objective, we need to keep in mind that the overall ...