Implementing Microsoft Dynamics 365 Customer Engagement

Requirement gathering

Requirement gathering is a process designed to capture different types of requirements to implement Dynamics 365 CE or for solving issues in the existing Dynamics 365 CE implementation. Requirement gathering is done by a Business Analyst (BA). Before requirement gathering, it is critical to identify stakeholders and key users. It is important to involve stakeholders and key users from the start of requirement gathering, to avoid any kind of confusion or misunderstanding.

Requirement gathering involves multiple activities such as open discussions, storyboards, building prototypes, and discussing different scenarios. These techniques can be different from one implementation to another. While using these techniques, we ...