March 2020
Beginner to intermediate
426 pages
13h 11m
English
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement
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Dynamics 365 app for Outlook
Although this app was introduced in an earlier version of Dynamic CRM, Dynamics 365 brought new changes to it. The new Dynamics 365 app for Outlook utilizes the UIA, which means it works seamlessly across different devices. While using this app in Outlook, you will find its existing features along with the new Unified Interface design. Now, it allows us to check tracked emails and appointments within Outlook, which is a great feature to include.
You can find out more about deploying a Dynamics 365 app for Outlook at https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/deploy-dynamics-365-app-for-outlook.
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