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Implementing Microsoft Dynamics 365 Customer Engagement
book

Implementing Microsoft Dynamics 365 Customer Engagement

by Mahender Pal
March 2020
Beginner to intermediate
426 pages
13h 11m
English
Packt Publishing
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement

Fit-Gap analysis

Another important activity performed once all the requirements are gathered is Fit-Gap analysis. A Fit-Gap analysis is basically used to understand the gap between business requirements and the proposed system. Based on the requirements collected, it validates whether or not the proposed system fits or does not fit the business requirements. All the gaps are documented, and an appropriate action plan is prepared to fill the gap. The Fit-Gap analysis process can be understood with the following diagram: 

We will be discussing more on Fit-Gap analysis in the next section, in which we will understand the Fit-Gap analysis activities ...

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Publisher Resources

ISBN: 9781838556877